Privacy Policy

We collect information you choose to give us, including:

• Contact details — your name, phone number, email address, and the address of the property to be cleaned.
• Service details — the type of service, property type and size, preferred dates, notes about your needs, and any photos you upload.
• Messages — anything you send us through our estimate form, online booking calendar, website chat, phone, text message, or email.

We also collect limited technical information automatically when you use this website, such as your browser type, device type, approximate location, the pages you view, and how you arrived at the site.

• To prepare estimates and respond to your questions.
• To schedule, confirm, perform, and follow up on cleaning services.
• To send appointment confirmations, reminders, and service-related messages.
• To process payments and keep business records.
• To understand how the website is used so we can improve it.
• To comply with the law and protect our customers, our team, and our business.

If you give us your mobile number and agree to receive text messages, we may text you about your estimate, your appointments, and related customer service. Message frequency varies. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or contact us using the details below. Consent to receive text messages is not a condition of purchasing any service.

We do not sell, rent, or share your mobile phone number or your text messaging consent with third parties or affiliates for their marketing or promotional purposes.

We do not sell your personal information. We share it only:

• With service providers that help us run the business — for example, the software we use for forms, scheduling, chat, messaging, and customer records, our website host, and payment processors. They may use your information only to provide those services to us.
• When required by law, a court order, or a valid government request.
• To protect the rights, property, or safety of our customers, our team, or others.

This website and the third-party tools embedded in it (such as our estimate form, booking calendar, chat widget, reviews widget, and map) may use cookies and similar technologies to work properly and to remember your preferences. We may also use Google Analytics to understand how visitors use the site. You can control or block cookies in your browser settings; some features may not work as intended if you do.

We keep your information for as long as needed to provide our services, maintain business records, and meet legal obligations. We use reasonable safeguards to protect it, but no method of transmitting or storing information is completely secure.

You may ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you, by using the contact details below. We will respond within a reasonable time.

This website is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Our website may link to other sites, such as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to read their policies.

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

If you have questions about this Privacy Policy or your information, contact us:

PR Sparkling Cleaning
4397 Bristol Highway, Johnson City, TN 37601
Phone: (423) 963-8389
Email: prsparklingclean@gmail.com